One console for the whole operation.
From the moment a customer asks for a repair to the moment the repaired item is back in their hands, every step, courier and case is tracked in one place, and the repetitive parts move by themselves.
It sits between the tools the team already uses.
The console does not replace the ERP, the courier or the sheets. It reads from them, connects the dots, and writes back only what is needed, so nobody retypes anything.
Pulls cases from the ERP helpdesk, shipment status from the courier, and return requests from the team's sheet.
Links each case to its shipment by phone, name and date rules, and flags only the doubtful ones for a person to decide.
Moves the case to the next stage in the ERP and leaves a note in the case history, marked as automatic or manual.
Every screen, count and KPI updates from the same source, filtered by role, week or branch.
Built around how an after-sales team really works.
Courier auto-matching
Finds the right shipment for each case and moves it on automatically. Doubtful matches wait for a human.
Mismatch review
A side-by-side view shows exactly what differs between the courier and the ERP, so a decision takes seconds.
Repair workflow
Cases move through checkup, repair and dispatch. Sending a return to the team's sheet links it to the case instantly.
KPIs and SLA
Live counts that follow the filters you choose, plus SLA and team scorecards that used to live in separate files.
Tabs that stay put
Minimise a screen, open another, jump back with a click or Alt + number. Filters and scroll position are kept.
English and Arabic
The whole interface switches language, including right-to-left layout, because the team works in both.
Role-based access
Each member sees only the screens and tabs they are given. Admins set it per section, not per file.
Always up to date
Open consoles check for new versions and offer a one-click update, so everyone works on the same build.
Works on a phone
Tables turn into cards on small screens, so a manager can check the day from anywhere.
The look is part of the product too. Pick a theme and the whole page follows.
Improved every week, with the team's feedback.
Live filters on every card
Counts on each screen now follow the filters you choose, and return to totals when nothing is filtered.
Switchable tabs
Minimise screens into tabs and jump between them with a click or Alt + number.
One-click updates
When a new version is released, everyone with the console open is offered a one-click update.
Last updated October 30, 2026.
Use the console, not just look at it.
A working copy of the console with invented cases. Follow the missions in order or explore freely: every screen reacts to what you do, just like the real thing.
Want this for your team?
A real walk-through takes about 20 minutes, with your own flow in mind.
Less chasing, fewer mistakes, one version of the truth.
Time back to the team
Matching shipments to cases and moving stages used to be manual checks across several tabs. Now the routine ones happen on their own.
Fewer wrong links
Matches follow clear rules, one shipment per case and in the right order, and anything uncertain goes to a person instead of being guessed.
Every move is explainable
Each case shows whether it moved automatically or by a person, and leaves a note in the history, so nothing is a mystery later.
Numbers you can trust
Counts, KPIs and scorecards come from the same live data, and follow the filters you choose, so a meeting starts from facts.